Frequently Asked Questions
General Questions:
Q: When is your showroom open?
A: We are open Mondays to Thursdays from 8 AM to 7 PM and on Fridays and Saturdays from 8 AM to 6 PM.
Q: Are you open on Sundays?
A: No, all of our departments are closed on Sunday.
Q: Do I need to schedule a test drive beforehand to test drive a vehicle?
A: No, you do not need an appointment beforehand, but it is recommended to book a test drive to make sure we have the specific model ready for you.
Q: Can I reserve a vehicle?
A: Yes! Explore our in transit vehicles and contact our team to reserve the vehicle you want!
Q: What is BusinessLink?
A: BusinessLink is a free program that connects business owners with a network of commercial dealers that are specially equipped to work with small businesses.
Sales Questions:
Q: Do you have the latest 2022 models in stock?
A: Yes, we have the latest 2022 vehicles available! Explore our new inventory online or visit us today!
Q: What pre-owned models do you offer?
A: We offer a wide selection of used vehicles from different makes and models. Check out our used inventory online or visit our dealership today!
Q: Do you guys offer certified pre-owned?
A: Yes, you can browse through our CPO inventory on our website!
Q: Do you guys have a selection of used commercial vehicles?
A: Yes! Visit us online or in-person and explore our pre-owned commercial vehicles!
Q: Do you guys offer new car specials?
A: Yes! Find out more about our specials on our website or ask one of our sales representatives for more information.
Financing Questions:
Q: Do you provide financing?
A: Yes! We provide financing depending on your credit. For more info, visit our finance center.
Service Questions:
Q: Is there a team member in your dealership that speaks Spanish?
A: Yes, we have the ability to accommodate for customers that speak Spanish.
Q: When is your service department open?
A: Our service department is open from Mondays to Fridays from 7:30 AM to 5:15 PM and on Saturday from 8 AM to 4:15 PM.
Q: How do you schedule a car maintenance?
A: You can book a service by contacting our service department or by going online and scheduling a service appointment.
Q: How do I cancel my service appointment?
A: To cancel your service appointment, please call our service department.
Q: Do you have any service specials?
A: Absolutely! Find out more on our website!
Q: What service amenities do you provide?
A: While you’re waiting for your vehicle to be serviced, we encourage our dealership visitors to make use of our many dealership amenities. Those include our customer lounge with TVs, Wi-Fi, coffee, and snacks, and both a shuttle service and loaner vehicles for customers on the go!
Q: What is Mopar Express Lane?
A: We know your time is important and we've set up our facilities to provide quick, convenient service for changing your oil, checking your vehicle and getting you back on the road quickly and securely.
Q: What oil do you guys use for your Mopar® Express Lane?
A: Mopar® Express Lane uses only Pennzoil® Motor Oil. We also provide the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of any oil change.
Parts Questions:
Q: When is your parts department open?
A: Our parts department is open from Mondays to Fridays from 7:30 AM to 5:30 PM and on Saturday from 8 AM to 4:30 PM.
Q: Can you order parts from your dealership?
A: Yes! Fill out our parts order form on our website or visit our part center in person!
Q: What type of parts do you guys offer?
A: At Royal CDJR, we offer Chrysler, Dodge, Jeep, RAM, Wagoneer OEM parts and more for all your repairs or upgrades. Visit us online or in person for more info!
Q: Do you guys offer parts specials?
A: Yes! Find more about our parts deals on our website or ask a Royal CDJR team member for more information!
Q: Why OEM Parts?
A: OEM parts are critical when it comes to providing the best service and repair possible. This is because OEM parts come directly from the manufacturer that originally engineered the vehicle. So, using these parts signals a great fit for your vehicle, helping create a repair or service that is all but guaranteed to last.